What's your response time for Little Orleans emergencies?+
For active leaks or storm damage, we prioritize Little Orleans calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Little Orleans.
Do you provide free, upfront pricing before starting work?+
We give every Little Orleans customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active MD contractor license and full insurance coverage, and we'll provide proof of both on request — most Little Orleans customers ask, and we expect that.
What emergency roofing services are available in Little Orleans?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Little Orleans customers say this cuts weeks off their claim process.
How many days will a reroof take at my Little Orleans home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
Our Little Orleans crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Little Orleans?+
We do these regularly for Little Orleans homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Little Orleans, MD?+
Beyond Little Orleans, our crews regularly service the surrounding Little Orleans, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
